FAQS

In normal conditions, eFetch delivers the vehicle on the same/next day of the pickup service request. You will be updated with the estimated delivery date and time if the car requires additional work prior approval will be taken from you before start of additional work.

Yes. We at eFetch have a team of expert agents who will pick up and deliver your vehicle as per your requested time. However we only allow one pickup & drop location for now.

The vehicles will be serviced / repaired at only Manufacturer authorized distributor workshop. Yes. Garages enlisted in our network are secured. Furthermore, our team of expert mechanics is qualified and experienced enough to work on your car and keep it safe.

Once you submit your request, our agent will visit your location on the date and time of the requested slot. They will inspect your car for as per the vehicle receipt inventory check sheet, any damage and prepare a comprehensive report of your vehicle, and the report will be shared with you.
Your car then will be taken to the designated authorized service center /workshop, where our experts will do a complete health check-up of your vehicle.
If the team finds any faulty part that requires change, other than the standard service, our team will notify you with the cost estimate & time estimate, and request your approval to do the additional job. This will include the respective part cost and labor work that comes along with it. If you approve to proceed with the repairs, our expert mechanics will do the repair work. Similarly, if you decline the request, our team will proceed with the agreed service work.
Once the service/additional approved jobs are complete and the payment is acknowledged, our agent will deliver your car to the given drop address. Once your vehicle reached your address, our agent will do another comprehensive inspection and make a delivery report of your car in your presence. This report along with Service invoices etc. will be shared with you digitally, along with the detailed service report. This report will include all the work done on your vehicle, including the part change (if applicable)

Once the repair is done for additional work required and approved by you on your vehicle, you will receive a notification to pay online.

All the service will be carried out as per the manufacturer specifications (detailed in the vehicle owner manual) Service cost includes Parts / Lubricants/ Service labor Oil, Filters, and miscellaneous items like O-rings, crush washers etc., that are required for service based on the vehicle mileage and service selected by you .. However, if your vehicle requires any part change, the team will notify you and once approved by you, the repair work will proceed. The parts available with us for your vehicle are genuine parts from the original equipment manufacturer.