Terms & Conditions
eFetch Process Terms & Conditions
Fetch LLC divisions and subsidiaries (collectively referred to as “we”, “us” or “eFetch”) and customers (referred to as “you”).
Once you have selected your preferred service, date, time and location, you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this, input errors cannot be corrected. On receipt of your order, www.efetch.om will begin processing your order and we will send a message on the final page that your order has been confirmed and sent to the nearest authorized service center.
You have the right to cancel the service up to 12 hours before confirming your service request. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any service request that is based on inaccurate information.
Visitor material and conduct
(a) Contain any defamatory, obscene or offensive material;
(b) Promote violence or discrimination;
(c) Infringe the intellectual property rights of another person;
(d) Breach any legal duty owed to a third party (such as a duty of confidence);
(e) Promote illegal activity or invade another’s privacy;
(f) Give the impression that they originate from us;
(g) Be used to impersonate another person or to misrepresent your affiliation with another person.
We will not trade with or provide any services to OFAC and sanctioned countries. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. The Cardholder must retain a copy of transaction records and Merchant policies and rules. You as the User are responsible for maintaining the confidentiality of your account.
Authority of www.efetch.om
www.efetch.om may temporarily suspend or completely cease the system operation at any time. www.efetch.om shall not have any responsibilities against the users or any third parties due to the temporary suspension or complete cessation of the system operation.
www.efetch.om has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by us. We shall not be held responsible for back-up and delete processes.
The obligation to change the information in relation to the price and product specifications, which are provided on our website, belongs to us. In the event of any misinformation relating to the price and specifications of services, We may correct this mistake by cancelling the order and duly refunding the customer/s.
www.efetch.om may make any changes in the implementation of this agreement and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.
Service through Pick-up & Drop-off
During any visit for service through pick-up and drop-off, if the user is not available at the address specified in the system, the service team will not visit another location requested by the customer. Within the framework of such a case, the member must accept all legal responsibilities arising from requesting a service to an address where he/she does not exist. In such an event we reserve the right to levy penalty as per our company policy.
1. Customers can choose between different payment methods provided on the platforms, which are currently the following: Debit Cards/Credit Cards.
2. We reserve the right to provide other payment methods or to no longer offer certain payment methods.
3. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.
Price and Payment
Once your service request has been accepted, this represents an agreement between you and us. Delivery charges are calculated per the service scope. Any delivery charges or any other fees will be displayed clearly in your Order Summary.
Debit / Credit Cards:
VEHICLE SERVICING ONLINE
All our service packages online are based on service and labor charges only and do not include any parts cost. Parts cost will be additional and will be agreed and paid in full by the customer after completion of the service but prior to the vehicle delivery.
COLLECTION AND DELIVERY
Our free collection and delivery service is a service where either eFetch or one of our approved service agents will collect and deliver your vehicle to you for free when you purchase any service package online. The driver will arrive at the agreed location you provide at the time of placing the booking and will carry out and onsite inspection / damage report which once checked you must sign to confirm. This report will then be sent to you via email and SMS to the information you provided upon registration on eFetch.om.
Please ensure you remove all your valuables and belongings before handing over your vehicle to our driver as we will take no liability on any missing items. Your vehicle will go through multiple departments of workshop. Although our workshops can be trusted we cannot accept any liability for missing items.
Payment must be made online to secure your booking using our secure payment gateway. At the time of the booking we will only charge you for the service package. Please remember our service packages do not include parts and these incur an additional cost. Once the free vehicle health check has been carried out we will then send you the price for the parts and the price for any additional work your car requires. The service parts must be paid for but the additional work is your choice. You are free to repair your vehicle elsewhere. Visa or MasterCard debit and credit cards in OMR will be accepted for payment Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
The access and use of this website is only allowed for your personal, non-commercial purposes. This means this website may only be accessed and used directly by a private individual. It is strictly prohibited to access and use this website for anything other than for your personal, non-commercial purposes. The use of this website:
You are allowed to operate a link to this website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. To operate a link to this website in such a way as to suggest or imply any form of association, approval or endorsement by us is not permitted. We reserve the right to require you to immediately remove any link to this website at any time and we may withdraw any linking permission at any time.
All prices online and in quotations are excluding the government VAT at a rate of 5% as per the Sultanate of Oman law. The vat will be applied to the final invoice.
- Conditions of use
1.1 Your use of the eFetch website is governed by these Terms.
1.2 By participating and continuing to use our websites you indicate your consent and agreement to these Terms. If you do not agree, please do not use the eFetch website or mobile application.1.3 Meanings & interpretation
“We”, “Us” and “Our” means eFetch, its divisions and subsidiaries. “You” means you as a user of our websites and / or mobile app. “Our Websites” means websites and webpages that are created and maintained by Us (or through our agents and contractors). “Mobile App” or “Mobile Application” means the computer program designed by Us to run on a mobile device such as smartphone and tablet computer. Words denoting the singular shall include the plural and vice versa.
- Copyright and Trademarks
2.1 All intellectual property belongs either to us or other third parties remain the property of us and/or the respective third party. Nothing in this agreement shall be construed as granting and/or operating any licence or right of use of any logo or trademark displayed on our websites, without the express written permission of the relevant owner. You are restricted from modifying, altering, deletion, addition and/or adaption of any of the material on our websites and/or incorporate into or store such material in any other website, electronic retrieval system, publication, or other work in any form.
“Intellectual Property Rights” All intellectual property belongs either to us or other third parties remain the property of us and/or the respective third party. Nothing in this agreement shall be construed as granting and/or operating any licence or right of use of any logo or trademark displayed on our websites, without the express written permission of the relevant owner. You are restricted from modifying, altering, deletion, addition and/or adaption of any of the material on our websites and/or incorporate into or store such material in any other website, electronic retrieval system, publication, or other work in any form.
2.2 All intellectual property belonging either to us or other third parties (“Owner(s)”) remains the property of us and/or the respective third party. Nothing in this agreement shall be construed as granting and/or operating any licence or right of use of any intellectual property displayed on our websites, without the express written permission of the relevant Owner. You are restricted from modifying, altering, deletion, addition and/or adaption of any of our intellectual property on our websites and/or incorporation of intellectual property into or store such material in any other website, electronic retrieval system, publication or other work in any form.ronic retrieval system, publication, or other work in any form.
3.1 You must not use our websites for any purpose that is unlawful or prohibited by these Terms. You agree to abide by all applicable laws and regulations and codes of conduct.
3.2 In particular, you agree not to:
(a) Use our websites to disparage, defame, abuse, harass, stalk, threaten and/or otherwise offend others.
(b) Publish, distribute, email, transmit and/or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive and/or inappropriate.
(c) Engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited emailing or spamming via our websites;
(d) Impersonate any legal personnel;
(e) Upload, post, email, transmit or otherwise make available using our website any material that you do not have a right to make available under any law and/or contractual obligation and/or which contains any software or file which contains any viruses, worms, harmful component or corrupted data and;
(f) Use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services of any form.
3.3 Where our websites provide for or allows for comments or submissions to be posted or submitted by you to Us:
(i) Select Submitted Comments to be displayed on any of our websites or publication;
(ii) Remove any Submitted Comments at any time for any reason
(iii) Amend, alter, edit or delete any Submitted Comments without any right of attribution to you
(iv) Use any images or photos contained in the Submitted Material in any reasonable way that we see fit.
(b) In submitting the Submitted Comments, you:
(i) Warrant that that any material you submit is your own work and that you own all intellectual property rights in it;
(ii) Warrant that any material you submit for publication or which is published on our websites are not obscene, defamatory, offensive and/or illegal.
(c) When contributing comments postings and submissions to our websites, you must not include:
(i) Information that helps and/or represents a sale, purchase, solicitation or offer of goods, services, shares and/or other commodities including any phone numbers, mail or email addresses or URLs
(ii) Personal information, or the personal details of others such as phone numbers, mail or email addresses
(iii) Offensive or otherwise unsuitable images of a sexual or other inappropriate nature
(iv) Spamming, flaming or typing in all caps
(v) Advertising or promotion of external URLs, competitions, sites or products
(vi) Gratuitous swearing, profanity or spiteful remarks
(vii) False or misleading or deceptive information
(viii) Misinformation or rumour
3.4 Any opinions and statements expressed in Submitted Comments are your opinions and are not necessary our opinions and you should be held liable for any implications it might cause against us or any affiliated parties.
3.5 We are not responsible for, and do not accept any liability in respect of, any Submitted Comments; and we do not check the content or accuracy of any Submitted Comments.
3.6 We retain the right at all times to monitor, retain or disclose any information as necessary subject to any applicable law, regulation, legal process or governmental request.
- Links and other third party materials
5.1 For the purpose of this paragraph, “Content” means any information that may be generated or encountered through use of our websites. It also includes data provided by or obtained from third parties.
5.2 You acknowledge and agree that technical and/or digital features are present leading to the availability of content, commercials, products owned by Third Parties on our Website this includes but is not limited to pop-ups. Subject to your agreement to 5.1, we exclude our liability to damages incurred and/or alleged to have incurred whether directly or indirectly, as result of your usage and/or reliance upon such availability of content, commercials, products owned by Third Parties on our website this include but is not limited to pop-ups.
- Use of location-based features and services
6.1 We and our Franchisees and Business Associates (“Associates”) may provide certain features or services through our websites that rely upon your location information. To provide such features or services, where available, we and our Franchisees and Business Associates may collect, use, transmit, process and maintain your location data, including the real-time geographic location of your device, and you hereby agree and consent to our and our Franchisees and Business Associates’ collection, use, transmission, processing and maintenance of such location data to provide such features and services.
6.2 You may withdraw this consent at any time by not using the location-based features or by turning off the Location Services settings (as applicable) on your device or ceasing to use our website.
6.3 Google Maps Service Use of the Google Maps service is subject to the following additional terms: Google Maps Terms of Service and Google Maps Legal Notices.
7.1 Individual advertisers are solely responsible for the content of any advertising material which is submitted to us or which we obtain from them and which is published on our website, including ensuring that they comply with any relevant legislation.
7.2 The opinions and statements expressed in any advertisement are the opinions of the individual advertisers and are not necessary our opinions. We accept no responsibility for the content of any advertising material published on our websites.
8.1 The information contained on our websites is for general information purposes only. You must not rely on any statement contained in our websites without taking advice. While we endeavour to ensure the accuracy and completeness of the information contained on our websites, to the extent allowed by law, we make no warranties and accept no responsibility for any loss or damage you may suffer as a result or your reliance on any part of it.
8.2 In particular, we make no representations or warranties:
(a) In relation to the quality, accuracy, completeness or fitness for any particular purpose of such material
(b) In relation to any material, resources or content of any other web site included in, referred to on, or accessed by a hyperlink through our websites (“Third Party Website”), we do not endorse or approve the material of any Third-Party Web Site, nor will we have any liability in connection with any of Third Party Web Site howsoever arising; or
(c) That our websites, our Franchisee and Business Associates’ websites or any of our or third-party material is malware and/or virus free. You should take your own precautions in this respect and we accept no responsibility for any harmful code that may be introduced into your system by using such websites or hyperlinks therefrom.
8.3 You agree that in no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages (including any loss of profits) in connection with:
(a) The use of or access to, or any inability to use or access, our websites or any material on our websites;
(b) Unauthorised access to or alterations of your transmissions or data;
(c) Statements or conduct of any third party on our websites; or
(d) Any goods or services purchased through our websites.
9.1 Variations: These Terms may be varied from time to time.
9.2 Applicable law: These Terms will be governed by and construed in accordance with the laws of the Sultanate of Oman through Muscat court.
9.3 Contact Details: Please contact Us should you have any technical issues regarding our websites.Business Phone: +968 2458000
WhatsApp: +968 91261728
Email ID: email@example.com
- Purchase of Goods / Services
10.1 All goods and services offered purchase on our websites are subject to these terms and conditions. However, the purchase of goods and services will have its own separate contract between you and the supplier; that contract may have different and/or additional obligations to these terms and conditions. Please read them carefully before purchase.
10.2 Unless otherwise indicated on our websites, all goods or services available for purchase are priced in Omani Riyals and inclusive of VAT as applicable. Prices and availability of goods or services are subject to change at any time without notice. We reserve the right to correct pricing errors at any time. In the event we discover a pricing error, we will attempt to notify you as soon as possible about the error and, if you decide against the purchase, we will process a refund for the item or items in question.
10.3 The goods and services offered on our websites are only available to persons who are capable of entering into a legally binding contract with Us or the supplier. Without limiting the foregoing, by utilising our website to place an order, you warrant to Us that you are 18 or more years of age and that you are authorised and able to make payment in the manner selected by you. You also warrant to Us that all information given by you to Us through our websites (including your name, contact and address details, credit card details) are correct.
- Tyre Limited Warranty Policy
Period: Tyres sold carry warranty against manufacturing defects for a period of one year from the date of sale or as specified by the tyre manufacturer, whichever is later.
Compensation: If it is determined that the tyre has manufacturing defect, compensation will be given on a pro-rata basis i.e. in proportion to the remaining usable tread depth. Service costs like mounting and balancing are payable by the customer. Loss of time, inconvenience, loss of use of the vehicle, car rental, legal charges and any consequential damages will not be covered by the warranty.
The following conditions / events are excluded from the warranty.
11.1 Tyres worn beyond tread wear indicator.
11.2 Tyres damaged by road hazards (obstacles, debris, impact damage, puncture, etc) or by fire or accidents.
11.3 Tyres damaged or worn due to improper inflation pressure or overload.
11.4 Tyres damaged due to defective mechanical conditions of the vehicle including misalignment, wheel imbalance, faulty brakes or shock absorbers.
11.5 Tyres damaged due to improper mounting or dismounting.
11.6 Tyres damaged due to improper application of tyre size or specification.
11.7 Tyres used in racing related activities or in competitions, including but not limited to burnout (spinning of the wheels).
11.8 Tyres which have been repaired or modified in any manner.
11.9 Ride disturbance complaints i.e. noise and vibration
a) after the first 10% of the usable groove depth
b) due to "Flat Spot
Customer should present the defective tyre along with the original sale invoice to make any claim under this warranty.