Fetch LLC divisions and subsidiaries (collectively referred to as “we” or “us”) respects individual privacy of its customers (“you”). eFetch is a trading name of Fetch LLC, Oman and takes the privacy of your information very seriously. We are committed to protecting and respecting your personal data. Our Privacy Policy (“Privacy Policy”) explains how we will collect and use the information we collect when you use and/interact with us on our site. We may update this Policy from time to time. The most current version will always be uploaded by us on (“Website”)

What information do we collect?

The types of personal information we collect, and hold will vary depending on your dealings with us and the products, services and benefits we (or our agents, franchisees, contractors and third parties) provide to you, or a request or inquiry you may make in relation to such products, benefits, and services.

From time to time, you will be asked to submit personal information about yourself to receive or use services on our platform. The information includes name, email address, phone number, postal address, vehicle registration number and VIN. We also collect device type and unique identifier when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features.

Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date, and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. This Website also use “Cookies”. A “Cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of a website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept Cookies, but this function can usually be disabled manually by you if you wish. Please note that if you do disable this, not all functionalities on this Website will be available to you.

If you do not wish to receive any Cookies, you may set your browser to refuse Cookies. However, this will mean that we will not be able to personalise your webpage each time you visit. We collect such information to provide our products and services to you, and statistical and maintenance purposes that enables us to continually evaluate our mobile app performance. Advertisements may also be presented to you through our mobile app based upon your information.

We use the information through Cookies to optimise advertisement selection for groups of individuals based upon the information collected. Please be aware that our website may contain links to other Websites on the Internet that are owned and operated by third parties. The information practices of those Websites linked to our site is not covered by this Policy. We also use our Cookie or third-party Cookies to report how our advertisement impressions, other uses of advertisement services, and interactions with these advertisement impressions and services are related to visits to our website and use of our mobile app.

If acknowledged that when you use our services through your mobile device, we will track your geo-location information so that you are able to view the car auto care service providers in your area that are close to your location, set your auto care location, and our servicers are able to find the location in which you wish to have the auto care. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time, disable our application to use your location by turning this off at the device level.

How do we collect information from you?

We ask you for information about you, your location, and your vehicle when you use our platform, email, or call us.

How and why your personal information will be used?

The information we collect is to provide you with seamless experiences when using the services. We use this information to closely monitor which features are frequently used to allow you to view your auto care history, view any promotions we may currently be running, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes.

Based upon the personally identifiable information you provide us; we may send you a welcoming email. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or via telephone, SMS, or WhatsApp on your mobile number, as per your convenience. The Company uses your Internet Protocol (IP) address to help diagnose problems and serve you better.

Who Do We Share Your Data With?

When you make a booking or make an enquiry including but not restricted to the entry of a registration number, we share this data with third parties and where required to make a booking any personal information you have provided with us.

We may share your data with service providers, suppliers, and sub-contractors. Where any data is shared, we will have in place agreements that require them to keep your data secure under the required data laws.

We may transfer your personal information and car registration number to a third party if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. In such case, we will take steps to ensure that your privacy rights continue to be protected.

What about access to and correction of, personal information?

We will take reasonable steps to make sure that the personal information we collect, hold, use or disclose is accurate, complete, and up to date. If your personal details change, such as your address, phone number and vehicle registration number please contact us via the contact details listed below to update your personal details.

In the first instance, we will ask you to provide some identification information to ensure that you have the right to access our site.

Contact us

Business Phone:+968 2458000